AI Engineer · AI

We Built an AI Support Agent That Resolves 80% of Tickets — AssemblyAI

1,000 API signups a day and one onboarding engineer. So AssemblyAI built Joey. Matt Lawler, forward deployed engineer lead at AssemblyAI, shares how his team replaced an off-the-shelf support bot that resolved 10% of conversations with their own agent, Joey, which resolves 80% end to end for about $700 a month. Joey is built on the Claude Agent SDK with docs checked out as local markdown, embeddings for retrieval, agentic file search and a large

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