AI Engineer · AI

"My name is... my name is...": A Linguistic Map for Voice Agents — Midam Kim, ServiceNow

Midam Kim spells her first name for a voice agent, letter by letter. The bot reads it back with an N on the end. She corrects it. The bot replies thank you for your correction, then says her name wrong anyway, because its pronunciation rules are English and her name is not. Moments later it asks for an account number she has to go looking for, cuts her off while she reads the unfamiliar string aloud, announces it cannot find her record, and asks

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