LangChain · AI

How Lyft Increased Its Agent Resolution Rate by 16% with LangSmith and LangGraph

Akshay Sharma, Machine Learning Engineer at Lyft, breaks down how Lyft rebuilt its customer support agent stack with LangGraph and LangSmith. The team replaced brittle, single-call agents with a meta-agent architecture where PMs and ops can ship new agents as a prompt and a config change, without writing new code. The result: agent build time dropped from six months to one to two weeks, and resolution rate is up 16%. Chapters: 0:00 The scale of L

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